OUR 30 DAY WARRANTY
All products come with a FREE replacement warranty for 30 days from purchase. If your purchase does not match the description or is the item is defective, please contact us within 48 hours of receiving your order - we will make sure that all of your issues are resolved.
If you received the wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct items or offer you a full refund.
For defective or faulty products, please take photos or videos and email us at email@example.com - we will replace or refund your purchase after confirmation.
PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.
We only replace items if they are defective or damaged. No exchanges for other products once they are received or have processed.
CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a $5 cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.
Buyer no longer wants the items - This is the most common example which we cannot honour if we want to continue offering great value at Tyny Giraffe. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with Tyny Giraffe to purchase all items in that order.
Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with Tyny Giraffe to purchase all items in that order.
Full refunds are strictly not available under the following circumstances:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- If we already have processed your order for shipping and it is already sent and is in transit.
- If you did NOT pick up your item from the post office and it was delivered back
- Other exceptional circumstances outside the control of Tyny Giraffe.
We may on occasions have packages returned to our warehouse because it was undeliverable. This generally happens for one of the following reasons:
- An incorrect shipping address was entered at checkout
- The courier failed in their attempt to deliver the package or the package was not picked up from a local depot within the time specified
- The package was refused by the recipient
Tyny Giraffe is not responsible for packages returned as undeliverable. We will also not issue a credit or refund for the items in these packages however can dispatch another one in replacement. If your package has been lost in transit, please contact your local post office to file a claim.
RETURNS & REFUNDS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
In order to receive your refund please follow the steps below:
- Products can only be returned if they are still in their original condition and packaging. Used products or products damaged by the customer will not be eligible for a refund.
- Email us at firstname.lastname@example.org with a detailed reason for return and pictures or a video of the product that supports your reason. Upon approval, you will receive the address of the closest warehouse where you can mail the product you would like to return.
- To assure your refund please use trackable mail service, we will not be responsible for lost or missing packages. (You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please make sure you send the item back as a gift as we don't cover customs fees for returns)
- Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
- Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Late or missing refunds (if applicable):
- If you haven’t received a refund within 14 days, first check your bank account.
- Then contact your bank or credit card company, it may take some time before your refund is officially posted.
- If you still have not received your refund, please contact us at email@example.com
If you wish to make a return under our Refund Policy please contact firstname.lastname@example.org
By purchasing from our store you solemnly AGREE to our refund policy.