Q. Where do you ship from?A. We ship from our partnered warehouses & factories located in the UK, the US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.
Q. How long will it take for my items to arrive?
A. It will usually take 2 to 4 weeks for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location. In most cases, you will receive your item(s) earlier than expected depending on your destination. Your patience is truly appreciated.
|United States, United Kingdom, Canada, Australia, New Zealand, European Union||2 to 4 Weeks|
|Rest of the World||3 to 8 Weeks|
Q. Where can I place an order from?A. You can place an order from any country, we ship Worldwide.
Q. Is shipping really FREE?A. YES!
Q. Where is your company located?A. We have an office in the UK; Supply warehouses in the UK, USA and High-Quality vendor contacts in China
Q. Which currency will I be charged in?A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?A. Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to firstname.lastname@example.org
Q. How can I pay?A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex. We also accept Paypal, Apple Pay and Google Pay
Q. Is Checkout on this site safe and secure?A. You can be absolutely sure that all purchases here are safe and secure. Our site uses SSL encryption to secure the communication of all sensitive information passing between your browser and our servers. To confirm that it is a secure connection, you should see the https://tynygiraffe/.... in the URL. The “https” indicates that it’s using SSL.
Q. If I enter my email address will you sell my information?A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Will I (the customer) have to pay customs?A. For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.